Your privacy is important to AllClear Insurance Services and we are committed to respect and protect your privacy and your personal information. The following describes our policies for collecting, protecting, and disclosing your personal information and how we comply with relevant legislation including the Data Protection Act 2018 and the EU General Data Protection Regulation.
Who we are
AllClear Insurance Services is a travel insurance intermediary specialising in providing tailored travel insurance for travellers with pre-existing medical conditions.
We are classed as a Data Controller which means we are responsible for deciding how your personal data will be processed.
Automated Decision Making and Profiling (website only)
Our on-line Quote and Buy systems carry out automated decision making and profiling to decide whether we can provide insurance to you and at what price. If you do not want your data to be processed in this manner then you are able to obtain quotations and arrange insurance via our Contact Centre.
Passive Collection (website only)
The sole purpose of passively collecting your information is to improve your experience when using our websites and services.
Information we collect
We collect your personal information and use it in the following ways:-
Servicing Your Insurance
We collect and use your personal information to provide a travel insurance quotation and to arrange and administer your insurance. This information may also include sensitive (special category) data such as your medical history and conditions which we can collect for insurance purposes without your specific consent as it is required to provide you with a quotation and/or arrange your insurance. If you give us information about another person in doing so you are confirming that you have their permission to do so and that we may use their personal data in the same way as we will use yours. We will only use this information to provide you with the service that you signed-up for.
When your insurance is due to expire we will contact you by telephone, letter and/or email to remind you that your policy is due for renewal.
In certain instances, we may request data from you, e.g. in the form of a customer survey, to better understand how travel insurance is used and our service could be improved. We would always inform you if this information is to be shared with a third party, and you would have the choice to participate or not. All data would be anonymised.
We will add you to our Marketing List so that we can send you details of special offers in respect of our travel insurance products by email and post.
We process your information under the lawful basis of legitimate interest in respect of postal marketing.
For email marketing we rely on “soft opt-in” and provide you with the option to opt out of this marketing at the point we take your email address.
We will not share your marketing information with any other third parties and we always provide you with the means to opt-out of receiving this material.
We will not sell or trade your information or your personal data to other companies.
Information we share – with insurers and underwriters
Your information will be shared with insurers, underwriters and other companies for the purpose of arranging and administering your insurance. Your information may be disclosed to regulatory bodies for monitoring or enforcing insurance rules and regulations. To prevent and detect fraud we and the insurer may share information with other organisations and public bodies including the police.
Other third parties
AllClear Insurance Services uses a variety of services hosted by third parties such as HotJar, Google Analytics, Bing Ads, Google Tag Manager, Live Chat, TrustPilot, YouTube and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address. For information on how these third parties collect and use your information, please refer to their privacy policies. By using AllClear Insurance Services, you consent to the processing of data by these third parties in accordance with their privacy policies.
If you use our webchat service then we will share your information with our Service Provider “Live Chat” for the purposes of helping you with your query.
You have the following rights in respect of your personal information:-
- To know how we will process your personal data (this notice);
- To have a copy of your data that we hold (normally free of charge);
- To have the data corrected if it is inaccurate or incomplete;
- To have the data deleted if there is no compelling reason for us to continue to process it;
- To ask us to stop processing your data in certain circumstances;
- To ask us to provide your personal information in a portable format so that you can reuse your data across different services (this is subject to certain conditions); and
- To ask us to provide information on automated decision making and profiling.
If you have a complaint about how we use your personal information please contact us at the address below. You also have the right to lodge a complaint with the Information Commissioner’s office at any time.
We will only retain data for as long is necessary and in line with our data retention policy. In most cases this will be a maximum of 7 years from the expiry of an insurance contract.
Linked websites and information security
We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.
If you contact us by email you should be aware that emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.